Our forms do not have a way for a donor to update their credit card without instigating a new pledge. Some stations have a form they call their "Update" form where they send existing sustainers when asking th...
Read ArticleIn recent user testing it came to light that some donors appear to completely miss the "Add to Cart" button when selecting a thank-you gift on our Marketing Forms. They seem to click on the, "select" link, vie...
Read ArticleIf you use Authorize & Capture processing with the Authorize.net or Sage payment gateways, the Marketing Forms system maintains the schedule of monthly sustaining payments, and automatically submits payment...
Read ArticleLogo Requirements: - Logos should display well on a white background - Square orientation works best - Mobile view shrinks logo to 74 px wide - .jpg, .gif or .png - No spaces in the filename Adding your logo:...
Read ArticleIf you use Authorize.net or Sage Authorize & Capture processing, the schedule for future monthly payments is maintained within Marketing Forms. This means that payments on sustaining pledges set up in the ...
Read ArticleBackground: The only way to create a new form is to clone an existing form. The system is pre-loaded with several template options you can start from. Once you’ve built a customized form, it can also be cloned...
Read ArticleIn this article, we'll explain how to add a premium to a form, how to remove a premium, and how to edit an existing premium. NOTE: There is a 40 premium limit per form. The form will generate an error wh...
Read ArticleHere's how to review payment and donor information collected in your NPRDS Marketing Forms, as well as download a file to import into your donor database. NPRDS Marketing Forms Donation Export CSV ...
Read ArticleIn this article, we'll provide information about PCI DSS 3.0 Compliance within NPR Digital Services Marketing Forms NPR Digital Services Marketing Forms is part of the Springboard e-commerce platform...
Read ArticleYour Marketing Forms account is configured to send an email to users who attempt to submit your form if there's an error with their payment. For instance, if a user can enter the wrong credit card number and af...
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