Marketing Forms

Marketing Forms: Can A Donor Update Their Credit Card Through My Form?

Our forms do not have a way for a donor to update their credit card without instigating a new pledge. Some stations have a form they call their "Update" form where they send existing sustainers when asking th...

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Marketing Forms: Donors Reporting Their Selected Gift Is Not Recorded on Their Pledge

In recent user testing it came to light that some donors appear to completely miss the "Add to Cart" button when selecting a thank-you gift on our Marketing Forms. They seem to click on the, "select" link, vie...

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Marketing Forms: How to Update Your Logo and Station Contact Information

Logo Requirements: - Logos should display well on a white background - Square orientation works best - Mobile view shrinks logo to 74 px wide - .jpg, .gif or .png - No spaces in the filename Adding your logo:...

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Marketing Forms: Filtering Pledge Totals to Only See New Pledges

If you use Authorize.net or Sage Authorize & Capture processing, the schedule for future monthly payments is maintained within Marketing Forms. This means that payments on sustaining pledges set up in the ...

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Marketing Forms: How to Create a New Form

Background: The only way to create a new form is to clone an existing form. The system is pre-loaded with several template options you can start from. Once you’ve built a customized form, it can also be cloned...

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Marketing Forms: How to Edit a Cloned Form

Here's how you can customize your cloned sample form by editing the payment information and other details. Log into Marketing Forms and choose the cloned form that you want to edit. Scroll down to...

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Marketing Forms: How to Manage Premiums

In this article, we'll explain how to add a premium to a form, how to remove a premium, and how to edit an existing premium. NOTE: There is a 40 premium limit per form. The form will generate an error wh...

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Marketing Forms: How to Access Marketing Form Reports

Steps for Accessing Marketing Form Reports Here's how to review payment and donor information collected in your NPRDS Marketing Forms, as well as download a file to import into your donor database. ...

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Marekting Forms: How to Manage Payments

The payment management options within Marketing Forms vary depending on which Payment Gateway you are using: Paypal Payflow Pro stations manage payments in the Paypal Admin (e.g. cancel sustainer profiles mu...

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Marketing Forms: PCI Compliance

In this article, we'll provide information about PCI DSS 3.0 Compliance within NPR Digital Services Marketing Forms NPR Digital Services Marketing Forms is part of the Springboard e-commerce platform...

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