NPR

Analytics

Common Questions about the Station Analytics Service

1. Why can’t I view my station info and make changes in SAS? Wait until your account is approved by an NPR staff member. If you don’t receive an approval notice within one business day please reach out to anal...

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Triton Digital Measurement FAQ

1. What if I see “no data” in Triton? Send your stream status URL to analytics@ds.npr.org and we’ll look into it. 2.What if I can’t run reports in Triton? Configure all streaming logs to roll daily, and t...

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Chartbeat Web Analytics FAQ

1. How can I log in to Chartbeat? Each station is recommended to use one shared Chartbeat account. Send the shared email to us and we’ll grant you access. 2. How to enable Facebook and Twitter features in ...

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Google Premium Analytics FAQ

1. What benefit does Google Analytics premium provides? Improved data freshness: you see data within 4 hours instead of 24 hours Unsampled reporting: you see real numbers, not estimates based on a sample...

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Analytics: What do I do if my Website Data is Missing from Weekly Emails & Dashboards?

Troubleshooting Site Tracking in SAS There is no website data displaying in my SAS dashboards. How do I get my statistics to appear? The statistics in the SAS are powered by Google Analytics. If you don’t see...

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Analytics: What do I do if my On-Demand Data is Missing from Weekly Emails & Dashboards?

Troubleshooting On-Demand Tracking 1. When I click on the On Demand Audio Tab, I see a message that says, "On Demand metrics are provided on a station-by-station basis, and require some custom set up” If On...

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Analytics: How do I Get Started with Webcast Metrics

Background All NPR Member stations have access to Triton Webcast Metrics provided by Triton Media to track data on how many people are listening to your live digital streams as part of their NPR DS Membership...

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Analytics: How do I use Campaign Tracking with Google Analytics?

GA Campaign Tracking is code that can be added to the end of promotional links to your site. These special links send data to your Google Analytics account to help you identify which of your web traffic came to...

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Analytics: What do I do if Numbers drop significantly in weekly newsletter?

What does it mean if the numbers change significantly in the weekly newsletter? NPR DS sends out a weekly analytics email update, providing a high-level analytic summary of your station stats, including websi...

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Analytics: What do I do if the SAS Weekly Email says data not available?

The Station Analytics System weekly email contains data from multiple sources. Occasionally the email will display a message that “data is not available” for a particular section, of the email. Here’s how to t...

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