Analytics

Common Questions about the Station Analytics Service

1. Why can’t I view my station info and make changes in SAS? Wait until your account is approved by an NPR staff member. If you don’t receive an approval notice within one business day please reach out to ana...

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Triton Digital Measurement FAQ

1. What if I see “no data” in Triton? Send your stream status URL to analytics@ds.npr.org and we’ll look into it. 2.What if I can’t run reports in Triton? Configure all streaming logs to roll daily, a...

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Chartbeat Web Analytics FAQ

1. How can I log in to Chartbeat? Each station is recommended to use one shared Chartbeat account. Send the shared email to us and we’ll grant you access. 2. How to enable Facebook and Twitter features ...

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Google Premium Analytics FAQ

1. What benefit does Google Analytics premium provides? Improved data freshness: you see data within 4 hours instead of 24 hours Unsampled reporting: you see real numbers, not estimates based on a sa...

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Analytics: Website Data Missing from Weekly Emails & Dashboards

Troubleshooting Site Tracking in SAS There is no website data displaying in my SAS dashboards. How do I get my statistics to appear? The statistics in the SAS are powered by Google Analytics. If you don’t see...

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Analytics: On-Demand Data Missing from Weekly Emails & Dashboards

Troubleshooting On-Demand Tracking 1. When I click on the On Demand Audio Tab, I see a message that says, "On Demand metrics are provided on a station-by-station basis, and require some custom set up” If On...

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Analytics: Getting Started with Webcast Metrics

Background All NPR Member stations have access to Triton Webcast Metrics provided by Triton Media to track data on how many people are listening to your live digital streams as part of their NPR DS Membership...

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