Core Publisher: How do I unlock my Core Publisher user if I'm having trouble logging into my site?

If you are attempting to log into your site at [your website URL]/user and getting bounced back and are unable to log in, you may need to unlock your user.

Note: Do not attempt the following steps more than 3 times, or you may completely lock your user and will have to file a support ticket to get it unlocked.

To unlock your Core Publisher user, you’ll need to reset your password. 

  1. Go to [your website URL]/user.
  2. Click on the Request new password tab.
  3. Enter either your Core Publisher username or the email address associated with your account.
  4. Click on the E-mail new password button.

You will be sent an email with a link to reset your password. Follow the steps provided to reset your password, which will unlock your account.

Questions? Having Trouble? Contact Station Relations.

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