NPR

Marketing Forms: Can A Donor Update Their Credit Card Through My Form?

Our forms do not have a way for a donor to update their credit card without instigating a new pledge. 

Some stations have a form they call their "Update" form where they send existing sustainers when asking them to renew their gift, or update their information. 

Technically, when the form is submitted, a brand new pledge will be created.  For pledges coming in through the update form, you would need to look up each donor to see if they already have an active sustaining pledge set up, and cancel it to let the new pledge take over.

Questions? Having Trouble? Contact Station Relations

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