NPR

Marketing Forms

Marketing Forms: Donation Export Report

The donation export file contains all the data about your pledges, and is most commonly used to upload pledge data to your database. Our standard file export for all data in NPRDS Marketing Forms is a CSV file...

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Marketing Forms: How to Access Marketing Form Reports

Here's how to review payment and donor information collected in your NPRDS Marketing Forms, as well as download a file to import into your donor database. Contact Report: The contact report allows you to...

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Marketing Forms: Contact Report

The contact report allows you to pull out contact information for anyone who as submitted pledges through your forms. It is most commonly used to download a contact list to upload to an email marketing program...

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Marketing Forms: How Do I Update The Email & Phone Number Listed in My Thank You Emails?

By default Marketing Forms Thank-You Emails uses the primary station contact information entered in your Marketing Forms account. Marketing Forms admins have the permission to update site-wide station contact ...

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Marketing Forms: Can I offer EFT as a Payment Method with Sage as my payment gateway?

Marketing Forms can offer EFT as a payment option for donors for stations using the Sage payment gateway. EFT Payments need to be processed in real time, meaning that the first payment on a sustaining pledge wi...

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Marketing Forms: Duplicate Names Coming Through in the Premiums Report

The Premiums Report contains all the details about the gifts that were selected with a pledge. Sometimes the same name and address will appear multiple times, while other names and addresses are missing from th...

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Marketing Forms: How Can I Search For a Form?

With the August 2017 Springboard platform update, there is a new search feature to help stations with a large number of donation forms find the donation form they are looking to edit. When you first log in to ...

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Marketing Forms: Failed Refunds

Background When you manage payments via the Marketing Forms admin, it is possible that when you try to issue a refund on a payment, you can encounter an error message that says, "refund failed." A failed refu...

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