NPR

Marketing Forms

Marketing Forms: How to Test Your Payment Gateway

If you change or add a new payment gateway to your form, it is important to thoroughly test the gateway before making it live to donors. Please submit a ticket if you need to add or change the payment gateway a...

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Marketing Forms: Viewing and Exporting Donation Export Report

In Marketing Forms donations reports, you will not be able to see all of your all of your fields. We've configured the reports to only display a limited number of fields. To see all the data, you'll need to do...

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Marketing Forms: Donation Confirmation Auto-Emails

When a donor successfully completes a donation on one of your marketing forms, a donation confirmation email is automatically sent to your donor. These are configured site-wide but can be customized by form as...

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Marketing Forms: How to Redirect a Form

If you need to cut off public access to a form, we recommend that you always redirect a form back to your default form (/join), rather than delete a form and have users see a page error. Here's how to redirect ...

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Marketing Forms: How to Log in to Your Admin Account and Reset Your Password

Logging in to Marketing Forms Go to your Marketing Forms site and add /user at the end of the URL. On the login, enter your username and password supplied to you by NPR DS. If you forgot your...

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Marketing Forms: How to Use Offline Forms for Accepting Phone Pledges

If you ever have station staff or volunteers entering pledges via your forms, you must enter the pledges in one of the following ways: 1. Logged out of the system - If you enter a pledge while logged in withou...

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Marketing Forms: Authorize Only Vs. Authorize and Capture Payments

If you use either Sage as your payment gateway we can enable your Marketing forms to only capture an authorization for credit card purchases for your entire site and/or just for certain forms. Tokens issued by ...

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Marketing Forms: Receiving Your Donation Export File by Email

If your donation export file typically takes a long time to download, we can switch the settings on your account to enable you to download the export by email instead. When you click download your donation ex...

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Marketing Forms: How to Handle Fraudulent Credit Card Payments

Please submit a support ticket, if you receive a payment that appears highly suspicious of being from a fraudulent source (for example, the name and address used seem fake, or multiple small pledges in a row fr...

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Marketing Forms: How to Display a Premium as "Out of Stock"

If one of your premiums is sold out or becomes unavailable, you have a few options for how to display the premium and communicate that the item is not available. Option 1 – Deactivate a premium. This will...

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