Marketing Forms

Marketing Forms: PCI Compliance

In this article, we'll provide information about PCI DSS 3.0 Compliance within NPR Digital Services Marketing Forms NPR Digital Services Marketing Forms is part of the Springboard e-commerce platform...

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Marketing Forms: Form Failure Auto-Emails

Your Marketing Forms account is configured to send an email to users who attempt to submit your form if there's an error with their payment. For instance, if a user can enter the wrong credit card number and af...

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Marketing Forms: How to Test Your Payment Gateway

If you change or add a new payment gateway to your form, it is important to thoroughly test the gateway before making it live to donors. Please submit a ticket if you need to add or change the payment gateway a...

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Marketing Forms: Viewing and Exporting Donation Export Report

In Marketing Forms donations reports, you will not be able to see all of your all of your fields. We've configured the reports to only display a limited number of fields. To see all the data, you'll need to do...

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Marketing Forms: Donation Confirmation Auto-Emails

When a donor successfully completes a donation on one of your marketing forms, a donation confirmation email is automatically sent to your donor. These are configured site-wide but can be customized by form as...

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Marketing Forms: How to Redirect a Form

If you need to cut off public access to a form, we recommend that you always redirect a form back to your default form (/join), rather than delete a form and have users see a page error. Here's how to redirect ...

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Marekting Forms: How to Log in to Your Admin Account and Reset Your Password

Logging in to Marketing Forms Go to your Marketing Forms site and add /user at the end of the URL. On the login, enter your username and password supplied to you by NPR DS. If you forgot your...

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Marketing Forms: How to Use Offline Forms for Accepting Phone Pledges

If you ever have station staff or volunteers entering pledges via your forms, you must enter the pledges in one of the following ways: 1. Logged out of the system - If you enter a pledge while logged in withou...

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Marketing Forms: Authorize Only Vs. Authorize and Capture Payments

If you use either Sage as your payment gateway we can enable your Marketing forms to only capture an authorization for credit card purchases for your entire site and/or just for certain forms. Tokens issued by ...

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Marketing Forms: How to Save Your Donation Export File as a Tab-Delimitated Text File in Excel

Some stations have trouble importing a CSV file into their donor database when commas within some of the fields cause errors on upload. If so, here's how to save your donation export CSV file into another form...

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