NPR

Marketing Forms

Marketing Forms: Form Failure Auto-Emails

Your Marketing Forms account is configured to send an email to users who attempt to submit your form if there's an error with their payment. For instance, if a user enters the wrong credit card number, the form...

Read Article

Marketing Forms: How to Test Your Payment Gateway

When you are first setting up your forms, or any time you activate a new payment gateway or payment type (such as EFT processing), we recommend running a thorough test before making it live to ensure: The ...

Read Article

Marketing Forms: Donation Confirmation Auto-Emails

When a donor successfully completes a donation on one of your marketing forms, a donation confirmation email is automatically sent to your donor. Here's what the standard confirmation email says: Thanks F...

Read Article

Marketing Forms: How to Redirect or Delete a Form

If you need to cut off public access to a form, we recommend that you always redirect a form back to your default form, rather than delete a form and have users see a page error. Confirm the URL you want ...

Read Article

Marketing Forms: How to Log in to Your Admin Account and Reset Your Password

All Marketing Forms accounts live on the domain, donate.nprstations.org followed by your station name, so your primary URL should look something like this: https://donate.nprstations.org/station To get to the...

Read Article

Marketing Forms: How to Use Offline Forms for Accepting Phone Pledges

If you ever have station staff or volunteers entering pledges via your forms, you must enter the pledges in one of the following ways: 1. Logged out of the system - If you enter a pledge while logged in withou...

Read Article

Marketing Forms: Authorize Only Vs. Authorize and Capture Payments

If you use either Sage as your payment gateway we can enable your Marketing forms to only capture an authorization for credit card purchases for your entire site and/or just for certain forms. Tokens issued by ...

Read Article

Marketing Forms: Receiving Your Donation Export File by Email

If your donation export file typically takes a long time to download, we can switch the settings on your account to enable you to download the export by email instead. When you click download your donation ex...

Read Article

Marketing Forms: How to Handle Fraudulent Credit Card Payments

Please submit a support ticket, if you receive a payment that appears highly suspicious of being from a fraudulent source (for example, the name and address used seem fake, or multiple small pledges in a row fr...

Read Article

Marketing Forms: Removing a Premium from a Form

If one of your premiums is sold out or becomes unavailable, you have a few options for how to display the premium and communicate that the item is not available. Option 1 – Deactivate a premium. This will im...

Read Article