NPR

Marketing Forms

Marketing Forms: Can A Donor Update Their Credit Card Through My Form?

Our forms do not have a way for a donor to update their credit card without instigating a new pledge. Some stations have a form they call their "Update" form where they send existing sustainers when asking th...

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Marketing Forms: Donors Reporting Their Selected Gift Is Not Recorded on Their Pledge

In recent user testing it came to light that some donors appear to completely miss the "Add to Cart" button when selecting a thank-you gift on our Marketing Forms. They seem to click on the, "select" link, vie...

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Marketing Forms: How do I use the payment failure report?

If you use Authorize & Capture processing with the Authorize.net or Sage payment gateways, the Marketing Forms system maintains the schedule of monthly sustaining payments, and automatically submits payment...

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Marketing Forms: How do I update the logo and station contact information listed at the top of my forms?

Logo Requirements: - Logos should display well on a white background - Mobile view shrinks logo to 74 px wide - .jpg, .gif or .png - No spaces in the filename Updating Your Information: Log into Marketin...

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Marketing Forms: Filtering Pledge Totals to Only See New Pledges

If you use Authorize.net or Sage Authorize & Capture processing, the schedule for future monthly payments is maintained within Marketing Forms. This means that payments on sustaining pledges set up in the ...

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Marketing Forms: How to Create a New Form

Background: The only way to create a new form is to clone an existing form. The system is pre-loaded with several template options you can start from. Once you’ve built a customized form, it can also be cloned...

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Marketing Forms: How to Manage Premiums

In this article, we'll explain how to add a premium to a form, how to remove a premium, and how to edit an existing premium. NOTE: There is a 40 premium limit per form. The form will generate an error wh...

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Marketing Forms: How to Access Marketing Form Reports

Here's how to review payment and donor information collected in your NPRDS Marketing Forms, as well as download a file to import into your donor database. NPRDS Marketing Forms Donation Export CSV ...

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Marketing Forms: PCI Compliance

In this article, we'll provide information about PCI DSS 3.0 Compliance within NPR Digital Services Marketing Forms NPR Digital Services Marketing Forms is part of the Springboard e-commerce platform...

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Marketing Forms: Form Failure Auto-Emails

Your Marketing Forms account is configured to send an email to users who attempt to submit your form if there's an error with their payment. For instance, if a user can enter the wrong credit card number and af...

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