NPR

How can I troubleshoot issues with my stream on Amazon or Google smart speaker devices with my listeners?

If you receive a report from a listener that your stream is not available via one or more smart speaker devices, you can always submit a ticket and we would be happy to take a look.

There are a few things that you can test at your station before reaching out to us for assistance.

For Amazon/Alexa-enabled devices:
If possible, confirm that you are not able to hear the stream on a similar device. If you do not have an Alexa-enabled device or Amazon smart speaker, you can use the Amazon Alexa app on an Android phone to test.
  1. To test if your stream is working in the NPR Alexa skill, say, Alexa, play NPR and then ask for your station.
  2. To test if your stream is working in the TuneIn skill (which is still widely used among listeners), say Alexa, play [station call letters/name].

For Google Assistant-enabled smart speakers:
If possible, confirm that you are not able to hear the stream on a similar device. (Note: You will not be able to test using the Google Assistant on an Android phone.)
  1. To test if Google Assistant is working when pulling your stream information from StationConnect, say, Hey Google, play [station name as entered in the Station Display Name field in StationConnect].
  2. To test if Google Assistant is working when pulling your stream information from TuneIn, say Hey Google, play [station name].

(If your station name is the same in StationConnect and with TuneIn, the NPR stream should supersede and be offered.)

In either instance, if your stream is not working in the TuneIn skill but is working in the NPR skill, reach out to TuneIn support for assistance.

If your stream is not working in the NPR skill but is working in the TuneIn skill, check the URL for your primary stream in StationConnect to confirm that it’s correct and working.

(Updated March 2019)

Questions? Having Trouble? Submit a support ticket.
 

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