NPR

Marketing Forms: Form Failure Auto-Emails

Your Marketing Forms account is configured to send an email to users who attempt to submit your form if there's an error with their payment. For instance, if a user can enter the wrong credit card number and after the form displays a decline message from the payment gateway, a failure email is automatically sent to the user.  

Here's what the standard failure form submit email looks like:


Tokens from your account will include your contact email and phone number as well as your default donation form URL (/join).  This is a site-wide email but we can customize by form.

 

For stations who don't accept all credit cards, we can revise your Marketing Forms site form failure notices as shown below.

Please submit a ticket if you need to request edits to your form failure email, and specify whether or not the change should apply to a particular form or all forms.

Questions? Having Trouble? Contact Station Relations

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